Samsung’s latest attempt to rival Apple’s dominance in the smartwatch market, the Galaxy Ultra Watch, has left many underwhelmed. Despite its sleek design and impressive specs, the device fails to deliver on two crucial fronts: durability and customer service.

Design and Specs

The Galaxy Ultra Watch boasts a stunning 1.2-inch AMOLED display, making it one of the largest screens available in a smartwatch. It also features a robust battery life, with up to 40 hours of use on a single charge. Additionally, it supports wireless charging, a feature that many users have come to expect from high-end smartwatches.

Where It Falls Short

Despite its impressive specs, the Galaxy Ultra Watch lacks the durability that Apple’s watches are known for. Many users have reported scratches and dents on the device after only a few weeks of use. This lack of durability is particularly concerning given the watch’s high price point.

Furthermore, Samsung’s customer service has been criticized for being unhelpful and unresponsive. Users have reported long wait times and unhelpful representatives when trying to address issues with their devices. This poor customer service experience is a stark contrast to Apple’s renowned support team, which is available 24/7 to assist with any problems.

Conclusion

While the Galaxy Ultra Watch may offer some impressive features, its lack of durability and poor customer service make it a less desirable option compared to Apple’s offerings. For those looking for a reliable and well-supported smartwatch, Apple remains the clear choice.